Privacy Policy & Terms of Service

Last updated: October 28, 2025

1. Introduction

Sulta Tech ("we", "us", "our") builds AI-powered solutions and custom software. This page explains how we collect, use, and protect information, and the terms governing your use of our websites, products, and services (collectively, the "Services"). By using the Services, you agree to this Privacy Policy and Terms of Service.

2. Information We Collect

  • Account and contact details: name, email, company, role, and communication preferences.
  • Business content: prompts, documents, data you submit for model integration, evaluation, or fine-tuning.
  • Usage data: device info, log data, analytics events, and cookie or similar identifiers.
  • Payment information: processed securely by our payment providers; we do not store full card numbers.

3. How We Use AI-Related Data

  • Provide and improve AI features and model quality.
  • Evaluate model performance and safety.
  • Detect, prevent, and respond to abuse or security threats.
  • Comply with legal obligations and enforce agreements.

4. Data Processing, Training, and Retention

We process data under your instructions and our agreements. For client-provided data intended for model customization, we isolate and restrict access on a need-to-know basis. Unless otherwise agreed in writing, we do not use your non-public data to train foundation models offered to other customers. We retain data only as long as necessary for the purposes described or as required by law or contract.

5. Third-Party Providers

We may use reputable cloud, analytics, payment, and model providers to deliver the Services. Where relevant, these providers act as processors under data protection laws and are bound by appropriate confidentiality, security, and compliance obligations.

6. Security

We employ administrative, technical, and organizational measures to protect information, including encryption in transit, access controls, monitoring, and regular reviews. No method of transmission or storage is 100% secure; you are responsible for maintaining the confidentiality of any credentials associated with your use of the Services.

7. International Data Transfers

If we transfer information across borders, we implement lawful transfer mechanisms such as standard contractual clauses or equivalent safeguards as applicable.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object or request portability. To exercise these rights, contact us using the details below.

9. Cookies and Similar Technologies

We use cookies and similar technologies for essential functionality, analytics, and improvements. You can control cookies in your browser settings. Some features may not function properly without certain cookies.

10. Children

Our Services are not directed to children under 13 (or as required by applicable law). We do not knowingly collect personal information from children.

11. Changes to this Policy

We may update this page to reflect changes to our practices or for legal, technical, or business reasons. If changes are material, we will provide notice by reasonable means.

12. Terms of Service

12.1 Services and Engagement

We provide consulting, development, integration, hosting, and AI services as described in an applicable order form, statement of work, or online checkout (each, an "Order"). We will use commercially reasonable efforts to deliver Services in a professional and workmanlike manner.

12.2 Acceptable Use

  • No illegal, harmful, or rights-infringing activities.
  • No attempts to circumvent security, rate limits, or usage caps.
  • No generating or deploying content that violates privacy, intellectual property, or applicable AI safety policies.

12.3 Client Data and IP

You retain ownership of your data and content. Subject to the Order and your compliance with these Terms, we grant you a worldwide, non-exclusive license to use deliverables for your internal business purposes. We retain ownership of our pre-existing IP, templates, tooling, and know-how, including improvements developed while providing the Services.

12.4 AI Outputs

AI-generated outputs may be probabilistic and can contain errors or biases. You are responsible for reviewing outputs for accuracy, appropriateness, and compliance before use. Do not rely on outputs as a substitute for professional advice.

12.5 Fees and Payment

Fees are specified in the Order. Unless otherwise stated, fees are non-cancellable and non-refundable once work has commenced. You are responsible for applicable taxes. Late amounts may accrue interest at the maximum rate permitted by law.

12.6 Confidentiality

Each party will protect the other party's confidential information with reasonable care and use it only to perform obligations under the Order. Confidentiality obligations do not apply to information that is public, independently developed, or rightfully obtained from a third party.

12.7 Warranties and Disclaimers

EXCEPT AS EXPRESSLY SET OUT IN AN ORDER, THE SERVICES AND OUTPUTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12.8 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR PAYMENT OBLIGATIONS OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY'S AGGREGATE LIABILITY UNDER AN ORDER WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.9 Indemnification

You agree to indemnify and defend Sulta Tech against third-party claims arising from your misuse of the Services or violation of these Terms, including reasonable attorneys' fees.

12.10 Termination

Either party may terminate an Order for material breach if not cured within thirty (30) days of written notice. Upon termination, you must pay any accrued fees. Sections intended to survive will do so.

12.11 Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Venue and jurisdiction will lie in the state or federal courts located in Delaware, unless otherwise required by applicable law.

13. Contact Us

Questions about this page? Contact us at legal@sultatech.com.

If this page conflicts with a signed agreement between you and Sulta Tech, the signed agreement controls for the conflicting terms.